Privacy policy

Last updated: 3 October 2026

Anjana Rai Arts is an Australian online art business operated by Anjana Rai. This policy explains how personal information may be handled when you visit our store, contact us, create a customer account, subscribe to emails, or purchase artwork. For privacy enquiries, contact info@anjanaraiarts.com.

Information you provide

Depending on how you interact with us, you may provide your name, email address, phone number, delivery and billing details, order information, messages or enquiries, customer-account details, and email-marketing preferences. You do not need to create or sign in to a customer account to check out.

Information generated when you use the store

Shopify operates our online store and checkout. When you use them, information about your visit or transaction, such as device and browser details, site activity, and order details, may be processed to operate the store and its services. Cookies and similar technologies may also be used, depending on the technologies active when you visit. See “Cookies, analytics and advertising” below.

How we use information

We use information to respond to enquiries; operate the store and optional customer accounts; process purchases and payments; arrange delivery or appointment-only local pickup; communicate about orders and customer service; maintain business records; and protect the store and its customers. Where you choose to receive email marketing, we also use your contact details and preferences to send store news and offers.

Orders, checkout and payments

Orders are placed through Shopify checkout. We use the information associated with an order to process it, provide customer service, and communicate about fulfilment.

Shopify Payments and Shop Pay are enabled for the store. Apple Pay and Google Pay are supported payment options, although the methods shown to an individual customer may vary. Payment details are handled through checkout and the payment provider used for the transaction. This policy does not suggest that Anjana Rai Arts receives or stores your full payment-card number.

Shipping and pickup

For Australian deliveries, we use Australia Post and/or a courier service arranged by the artist. The provider can vary by artwork and destination. We provide the delivery information needed to the provider handling your order so it can be delivered. Local pickup from the Melbourne / Point Cook location is available by appointment only; it is not a walk-in retail service. We use your contact details to arrange a pickup when requested.

Customer accounts and contact enquiries

Customer accounts are optional. If you use one, Shopify processes information associated with your account to provide account access and related features. If you contact us, we use the information in your enquiry to respond and deal with your request. Please do not send payment-card details in a contact message.

Email marketing

You can choose to sign up for store emails through the newsletter signup or the email-marketing option at checkout. We use the contact details and preferences you provide for those communications. You can unsubscribe using the link in a marketing email or contact us at info@anjanaraiarts.com. We do not currently use SMS marketing.

Cookies, analytics and advertising

The store and services used with it may use cookies or similar technologies to operate the site, remember information, measure activity, or support advertising where those services are active. The technologies involved, and the information they process, can depend on how you access the store and which services are in use. You can use your browser’s controls to manage cookies, although blocking some technologies may affect how a site works.

Anjana Rai Arts uses Google services, including Google & YouTube, Merchant Center and Google Ads, for product listings, advertising and related measurement. Where these services are active, Google may process information about visits or interactions in accordance with the applicable Google services and settings. The specific technologies and information processed may vary depending on the services and features in use.

Shopify and other service providers

Shopify provides the online-store platform, checkout and optional customer-account services. We also use service providers involved in the services described above, such as the payment provider used for a transaction, the Australia Post or courier service handling a delivery, and Google services where active. We provide information to a provider when needed for the particular service. An app being installed does not, by itself, mean that it receives your personal information.

Disclosure and international processing

We may disclose personal information to providers involved in operating the store, completing a purchase, delivering an artwork, responding to a request, or providing an active advertising or measurement service. We may also disclose information when required by law or where reasonably needed to address fraud, security, or a dispute.

Shopify or another provider involved in a service may process information outside Australia. The location and handling of information depend on the provider and service involved.

Retention and security

We retain information for as long as needed to administer orders, respond to enquiries, operate the store, maintain appropriate business records, and address related issues, subject to applicable requirements. Different records may be kept for different periods. We take care in handling the information available to us and use Shopify’s platform for the store and checkout, but no online service can guarantee absolute security.

Your choices and privacy requests

You can choose whether to sign up for email marketing and can unsubscribe from marketing emails. You may contact info@anjanaraiarts.com to ask about personal information held in connection with the store, request access or correction, ask for deletion, or raise a privacy concern. We will review the request and respond in light of the information held and any applicable record-keeping or other requirements. Shopify provides mechanisms that help us request customer data and process deletion requests; a request concerning information held by another provider may also need to be addressed with that provider.

Children’s privacy

If you believe a child has provided personal information through the store and you have a concern about it, please contact info@anjanaraiarts.com so we can review the circumstances.

Changes to this policy

We may update this policy as the store, its services, or its information-handling practices change. The version posted on the store will be the current version.

Contact

For privacy enquiries or requests:

Anjana Rai Arts
4 Capital Way
Point Cook VIC 3030
Australia
info@anjanaraiarts.com